Frequently Asked Questions (FAQs)

You have questions; we have answers. Below is a list of the most common questions from buyers. If we don’t have your answer below, please contact our Customer Service Team.

Order

You can place your order online 24 hours a day! If you need assistance, you can also call our Customer Service Team during normal business hours, Mon-Sat 9am-5pm CST.
Yes, we charge sales tax on orders where applicable and based on your state, county, and/or city requirements.
We have a large quantity of full sets. Please check each individual product. Certain models in particular sizes might have limited supply. Available quantity is displayed for every product.

The orders do not have an automatic signature requirement. If you wish for your shipment to have a signature requirement upon delivery, please contact our Customer Service via e-mail at support@tire2go.com or by telephone at 1-866-931-7609.

The price is listed per tire. The total price based on the number of tires will be seen in your cart.

Shipping

You will see an estimated delivery time when ordering your tires. Orders typically ship within 1 to 3 business days after the order is placed. Once the tires are picked up and scanned by FedEx, the days in transit begin. All dates provided are estimated days and not guaranteed days.
Yes, we offer free shipping on most passenger & light truck tires. We can ship to your FedEx pick-up location or the installer of your choice. Some larger or heavier tires may have shipping charges, but they will be clearly stated before the order is placed.
Unfortunately, we do not offer shipping to Alaska, Hawaii, or Puerto Rico at the moment.
We offer free shipping to the 48 contiguous states.
Unfortunately, we do not offer local pickup as an option.
You do not need to be at home when FedEx delivers. If the FedEx driver deems your neighborhood safe enough, they will leave your order by your front door.
Unfortunately, as we do not offer local pickups, we do not offer any discounts for that.
Tires are heavy objects, and their shipping cost reflects that. While we do offer the option of expedited shipping, we usually do not recommend it. We can only use FedEx to get our tires shipped, and this carrier charges about $200 per tire to expedite the shipping depending on the weight of the tire and your location.

Claims/Returns & Refunds

Please contact our Customer Support at 1-866-931-7609 or at support@tire2go.com so we can try to cancel the order prior to shipping.

Check out our return and refund policy. Please contact our Customer Support Dept at 1-866-931-7609 or at support@tire2go.com for more details.

Please contact our Customer Support Dept at 1-866-931-7609  or at support@tire2go.com so we can look into this for you.

Warranty

At the moment, we do not offer a road hazard warranty. Check back soon.

All warranties are provided by the tire manufacturers. Tire2go offers a 15-day return policy for unused and un mounted tires.

Tire FAQs

We only sell new tires.

We do all tire registration for all our customers. In order to assure that all of our customers get notified in case of a tire recall, we register your tires with the Department of Transportation (DOT) for you. Your name and your address are passed on to the DOT and protected by Federal Law. Your information will never be used in any way other than in the unlikely event of a tire safety recall. However, if you wish to be covered by the Road Hazard warranty, some brands do offer that, and you need to register the tires on their official website.
The pictures shown are stock photos and are not of the actual tire. Pictures represent the brand and model of the tire listed for sale.
We do not accept outside offers. The current sale price is final.
Unfortunately, we cannot allow customers to use their shipping carrier accounts.
Yes, if you have a coupon code, you can enter it at checkout.
You can take the tires to any of your local installers and have them mounted there. However, we also offer a special program for installations. During the checkout process, you will be able to select an installer of your choice and have the tires shipped to them. You will just need to take your vehicle in for a tire change once the tires arrive.
Unfortunately, at the moment, we do not have a notification system set up on our website. However, we receive tires on a daily basis, and we would advise you to check back often on our website.
Run-flat tires are tires that are made with sturdier construction. In case of air pressure loss, they are able to withstand the weight of the vehicle and be driven for 50 miles up to the speed of 50 mph. These tires are usually made for vehicles without space for spare tires.
The load and speed ratings note how much weight and what speed limit the tire can handle. In other words, they note the tire’s maximum load-carrying and driving capability. It is not recommended to surpass the tire’s load and speed capacity.
The price does not include installation, mounting, and balancing.
Yes, our site meets and exceeds all security standards. The site is secured by an SSL Certification with 256-bit encryption.
We guarantee that if the representing photo shows the outline white letters (OWL) or the whitewall (WW), then the tire will have the OWL or WW. If the listing shows black wall photos, then the tires do not have OWL or WW.
Most of our listings have the year of manufacture noted in them. The manufacture year of the tire is specified in the product description. By making a purchase, the buyer agrees to receive the tire at the age stated in the listing. In cases where there is no production year disclosed, the Buyer likewise agrees to receive a tire in new condition regardless of its age. We do not accept returns based on the age of the tires.

Yes, we offer a military and first responders discount on our website. We offer a 5% discount on the items purchased for past and present members of the US military. This discount cannot be matched with other discounts and promotions. If you are interested in receiving this discount, please send your military ID to our e-mail address support@tire2go.com, and our Customer Service team will assist you. Thank you for your service.

The main difference is that radial tires’ steel belts allow the sidewall and the tread to function as individual features, meaning the sidewall can flex without affecting the footprint. Because the plies in bias-ply tires run from sidewall to sidewall, the sidewall is very stiff, and any flexing of the sidewall is reflected in the tire’s footprint. Bias-ply tires can also overheat more easily due to the layers of rubber plies, whereas the steel belts in radial tires help to dissipate heat better.
Our website offers a Search by Vehicle option, but these programs are only capable of showing the Original Equipment Size of a certain vehicle, and the result might not be accurate. The safest method is to check the size of your current tires, located on the tire’s sidewall. Tire2go will not pay the price for return shipping in the event of a wrong tire size being selected by the customer, even if the Tires by Vehicle option were used.
We receive new tires on a daily basis, and we keep the website up to date. Everything we currently have in stock is listed on our website.
We do not sell tires that have been damaged in any way. We do not sell retreaded tires, or ones with manufacturing or cosmetic blemishes.
Sometimes we have special promotions that include rebates. Please check out the Hot Deals page for more information.
Unfortunately, no. Run-flat tires are made with a heavier construction that enables them to support the vehicle in case of air pressure loss. This construction is different from the structure of non-run-flat tires. If they were to be used together on the same vehicle, they would cause the vehicle to not be as responsive, making it unpredictable.

You can check our review page to see the website and product reviews.

Wheel FAQs

We offer a variety of wheel types:

  • One-piece cast wheels are the most affordable and commonly used, created by pouring molten aluminum into molds.
  • Flow formed wheels offer increased strength by using a spinning and pressing process on the barrel.
  • Forged (or billet) wheels are machined from solid aluminum, offering exceptional strength and lightweight performance.
  • Multi-piece wheels are built from two or three components, allowing for more customized designs and finishes.

Offset refers to how far the mounting surface of the wheel is from its centerline.

  • A low or negative offset pushes the wheels outward.
  • A high or positive offset brings the wheels inward under the vehicle.
  • A zero offset aligns the mounting point with the wheel’s centerline.

Backspacing measures the distance from the wheel’s mounting surface to the back edge of the wheel. It affects how far the wheel extends toward the suspension components.

The bolt pattern, or pitch circle diameter (PCD), is the diameter of the circle that runs through the center of all the wheel’s lug holes. It’s usually listed in formats like 5×114.3 or 6×139.7.

The bolt pattern, or pitch circle diameter (PCD), is the diameter of the circle that runs through the center of all the wheel’s lug holes. It’s usually listed in formats like 5×114.3 or 6×139.7.

The bolt pattern, or pitch circle diameter (PCD), is the diameter of the circle that runs through the center of all the wheel’s lug holes. It’s usually listed in formats like 5×114.3 or 6×139.7.

The bolt pattern, or pitch circle diameter (PCD), is the diameter of the circle that runs through the center of all the wheel’s lug holes. It’s usually listed in formats like 5×114.3 or 6×139.7.

  • Lug nuts screw onto exposed studs (common in American and Japanese vehicles).
  • Lug bolts are threaded directly into the hub (mainly used in European cars).

Yes, wheel spacers are safe if they are correctly sized, properly installed, torqued to the manufacturer’s specs, and checked regularly.

Use a gentle soap and water solution to wash your wheels regularly. Avoid harsh chemicals. Applying wax can help preserve the finish and add a layer of protection.

  • Chrome wheels offer a bright shine but require regular maintenance and are more prone to corrosion.
  • PVD (Physical Vapor Deposition) wheels have a darker, more durable finish that can be cleaned with soap and water only.

Most standard closed center caps won’t fit over large manual locking hubs. However, some wheels may offer open caps or extenders that accommodate these setups.

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